Do you have questions about your vehicle and the body shop repair process? We have included answers to 10 of the most common body shop related questions below. If there is an answer that we have not included, please feel free to contact u
What do I do following an accident?
Stay calm. If there are injuries, call 911. Keep the vehicle where it is, unless it is in a dangerous or concerning location. Safety should be your first concern. Call the police and report the accident. Try to obtain the name, license and cell number of any witnesses.
Stay in your vehicle until the police arrive, especially if the other party appears agitated. When you are able to do so, obtain the other driver’s name, insurance company, license plate number and driver’s license number. You may be unable to get the other driver’s info, until the police report is released.
Do not claim responsibility for the accident, when talking with the other driver. Let your insurance company investigate and help you determine who is responsible. Use your phone or a camera to take photos of the accident and any adjoining streets, traffic lights or signs.
Call your insurance company, and contact Premium Collision Center at (323) 464-2200. We can send a tow for your vehicle, if one is needed. We will assess any damage, give you a quote, take photos and submit the claim to your insurance company. We have a free five mile shuttle service and rental cars available.
What are my rights at the scene of an accident?
You have consumer rights at the scene of an accident. You have a right to have your vehicle towed to a self designated location for repairs. Premium Collision will provide towing for you and will work with your insurance company to process the claim and get your vehicle repaired as quickly as possible. Call us at (323) 464-2200.
How do I choose the best body shop?
Premium Collision is the best body shop in Los Angeles. We follow a structured repair process for vehicles that have been in a collision. We provide digital photos and a blue print that includes internal and external damage. We use only high quality, dealer supplied parts and dealer certified work. Choose a body shop that will deliver your repaired vehicle on time.
What do I expect during the body shop repair process?
Your vehicle can be driven in or towed to the body shop. A trained estimator will thoroughly examine the vehicle for any mechanical and structural damage. All damaged parts will be disassembled and removed from the vehicle, and it will be investigated for any structural damage. Parts will be ordered and the repair will be scheduled and a pick up date given. The claim will be given with the estimate to your insurance company, and the insurance company will be directly billed. The deductible and any none covered fees will be due at the time of pickup.
How do I understand this estimate?
The estimate will include the inspection and description of the determined work. The estimate will list the fees that are the insurance company’s responsibility, and it will separately list the fees that are your responsibility. The thoroughness of the appraisal must be considered when comparing estimates. Premium Collision includes all of the fees and the final cost on the estimate. There are no hidden or unexpected fees, because we give a thorough estimate that follows a complete inspection of the vehicle.
How do I get information on my deducible?
If your vehicle, another vehicle or an object sustains damage related to a covered comprehensive peril, your photo policy will indicate the deductible. Theft, malicious mischief, fire, hail and a windstorm are examples of peril. It's important to review your policy's information form for accuracy before and after a loss. Your automobile policy will indicate applicable deductibles on declaration pages. The deductible will be due upon picking up the vehicle, after the vehicle is restored. Premium Collision will accept major credit cards for payment of the deductible.
What is a quality repair?
A quality repair is based on a comprehensive inspection. A quality repair meets the vehicles and manufacturer’s standards. The repair will be completed by I-CAR and ASA certified technicians who have been trained in the latest technology and use only the high quality parts. A quality repair will include a thorough interior and exterior inspection, a test drive and a vehicle detail. This will ensure that you receive a vehicle that meets the highest standards and is in pre-accident condition. Premium Collision is a dealer certified body shop, and we provide quality repairs.
How I understand my warranty?
The fine print on the warranty will explain if it is available nationwide and the length of time that the vehicle is covered. If a vehicle is still under its manufacturer’s warranty, it does not have to be repaired at a dealership. The warranty is connected to the manufacturer, not with the vehicle’s dealership. Choose a collision repair facility that provides a warranty on the bodywork that they complete. Premium Collision provides a warranty.
What if my car is damaged in a storm?
Call your insurance agent to report the damage. Take photos of the vehicle, any damaging branches, water damage and any other elements. Do not drive the vehicle, if it has been submerged in water. The mechanical and electrical elements may be damaged. Beware of any unstable body shop operators who are looking to make some quick money off of your situation. You can have your vehicle towed or driven to Premium Collision in West Hollywood for an inspection and estimate.
How Do I care for my car, after the bodywork is completed?
- Do not wash your vehicle in the direct sun.
- Rinse dirt from the vehicle before washing.
- Have your vehicle completely detailed once a year.
- Always wash your car, after driving in salty conditions.
- Never wax your car directly in the sunlight.
- Immediately rinse any wheel, gasoline, anti-freeze and other solvents that have spilled on your finish.
- Remove any leaves and foliage from your vehicle’s surface.
Premium Collision Center, as one of te best Los Angeles Auto body shop, is here to answer any questions that you may have. Experiencing an accident can be very stressful and distracting. With so many concerns, you can become overwhelmed. It is our specialty and pleasure to help you to handle each step with ease.
We have direct communication with many insurance companies, and there is no surprise that we can not handle with your best interests in mind. Our estimators will provide you with the details that you need to move forward. Simply place the vehicle in our hands and we will text you when the body work is completed.
Contact us and get help from the best auto body shop in West Hollywood, CA.
Premium Collision Center
7068 Lexington Ave.
West Hollywood, CA 90038
Phone: (323) 464-2200